At CNL Software, we take privacy seriously and we are committed to continuing to comply with data protection laws.
CNL Software and the GDPR
One of the aims of the GDPR is to harmonise and bring data privacy laws across Europe up to speed with the rapid technological change in the past two decades. It builds upon the current legal framework in the European Union, including the EU Data Protection Directive in existence since 1995. GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. CNL Software is committed to ensuring that our platform is GDPR-compliant when the regulation becomes enforceable on May 25, 2018.
How will CNL Software comply with the GDPR?
CNL Software is committed to transparency, control and accountability.
- Transparency: Our Data Policy will remain the single consolidated place that maps out the ways in which we use data and process people's personal information.
- Control: Privacy by design means that organisations handling personal data need to think about data protection when designing systems, not just review privacy implications after a product or process is developed. If you process a lot of data or deal with sensitive information, in many cases you'll also need to conduct data protection impact assessments to meet the privacy by design principle.
- Accountability: We are accountable for our privacy practices, which includes updating our existing compliance program to ensure that we are adequately documenting our GDPR review and compliance.
When you submit a support question we collect your first name and last name (only when provided) and your email address so that we can correspond with you.
When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in Wizemail, the application we use to send our newsletters. When you submit a request for a new add-on we store your email address so that we can keep you updated about your request.
We use Wizemail for our newsletter campaigns. Wizemail is leading email delivery platform and is GDPR compliant. They have a campaign builder that makes it easy to create email templates. In Wizemail we only store your email address and when provide your name.
CNL Software, operates this web site. CNL Software regards the privacy and security of user information as a critical component of the service that we offer to our users. The following information explains our information gathering and dissemination practices.
You may be required to register in order to be granted access to certain services and/or products at this web site. At the time of registration, you may be prompted by one of our online forms to provide certain personal information to us, including your name, company name, and email address ("Registration Data").
CNL Software Cookies Explained
Cookies contain bits of data that websites such as ours place on your computer 's hard drive for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site and help websites operate more efficiently.
- automatically access your previously stored account information such as the download section
- interact with other members any of the CNL Software partner portals
- access any support content that you are entitled to
You have the option of not accepting the cookies we set. However, if you reject our cookies, you will not be able to take advantage of most of the features on our site including the ones mentioned above.
The Cookies We Set
Below you will find the cookies that we set when you visit www.cnlsoftware.com and their purpose. To help you better understand why we are setting them, we have used the categories and definitions set by the International Chamber of Commerce ("ICC"):
- Strictly Necessary: cookies that enable the services that you have specifically asked or paid for;
- Performance: cookies that collect information on how visitors use our site including the pages visited and most frequented as well as the sources of our traffic. They are used to help us improve how the site works;
- Functionality: cookies that help us remember the choices you have made so we can provide you with a more personalised experience; and
- Advertising: cookies used to deliver more relevant ads, and to make sure you don't see the same adverts over and over again.
|Cookie 1||This cookie remembers whether you have completed a download form to access our downloadable content, it lasts 365 days, this ensures you do not have to complete our form more than once a year, saving you time||Performance|
The Cookies Set by our Partners and Other Data Processors
We have several partners who also set cookies on our pages. These partners include companies that help us better understand how to serve you, companies that serve our house ads, power the tools on our site, and companies that require cookies for their social applications to work. They include:
|Salesforce.com||Salesforce.com powers our CRM system records our download request form details into our CRM system.||Functionality|
|We use Google reporting tools and these cookies are used to measure site traffic and usage patterns.||Performance|
|Teamsupport.com||If you register into our support desk, the teamsupport cookie authenticates the user and maintains that authentication as they go between the pages. It also stores their Organization ID (a number that ties back to your Customer database) and whether or not they have the "remember me" checkbox enabled on login.||Functionality|
Cookie Removal and More Information
If you would like more information on how to remove any or all of your cookies, or more information about cookies in general, please visit All About Cookies
Also, if you would like to remove the Google Analytics cookies, please go to Google Analytics Opt-out and Google Advertising Cookie Opt-out, respectively. You should be aware that this will affect your Google cookies on all sites, and not just ours.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as "traffic data" so that data (such as the Web pages you request) can be sent to you. CNL Software will not use your IP address to attempt to identify your personal information.
A Referrer is the information passed along by a web browser that references the Web URL you linked from, and is automatically collected by our web server as "traffic data". We use traffic data to credit your referral to a partner or affiliate who referred you to our web site. This information may also be used by CNL Software to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.
System information we collect as part of "traffic data" includes time, the type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to a web site. This information is used by CNL Software in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.
Sharing of Information
Information collected by CNL Software is stored in secure operating environments that are not available to the public. All of our employees and contractors are dedicated to maintaining and upholding your privacy and security and are aware of our privacy and security policies. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information within our systems, CNL Software cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
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Last Update: May 4, 2018