Privacy Policy

At CNL Software, we take privacy seriously and we are committed to continuing to comply with data protection laws. 

 

CNL Software and the GDPR

Personal data plays a huge part in society and the economy. It is essential that people have — and know they have — control and clarity over how their data is used and protected by any organisation they interact with, and that organisations are given clear guidelines to protect their personal data.General Data Protection Regulation (GDPR) is coming in May 2018. The GDPR is a European Union regulation that establishes a new framework for handling and protecting the personal data of EU-based residents.

One of the aims of the GDPR is to harmonise and bring data privacy laws across Europe up to speed with the rapid technological change in the past two decades. It builds upon the current legal framework in the European Union, including the EU Data Protection Directive in existence since 1995. GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. CNL Software is committed to ensuring that our platform is GDPR-compliant when the regulation becomes enforceable on May 25, 2018.
 

How will CNL Software comply with the GDPR?

Trust is the foundation of our relationship with thousands of people and businesses around the world. We value the confidence you've put in us and take the responsibility of protecting your information seriously. CNL Software’s experts have carefully analysed the GDPR and are undertaking the necessary steps to ensure that we comply. CNL Software’s CEO has personally overseen Legal, Privacy and Compliance Teams preparing the company for GDPR. We will meet the requirements of the GDPR by 25 May 2018.

CNL Software is committed to transparency, control and accountability.
  • Transparency: Our Data Policy will remain the single consolidated place that maps out the ways in which we use data and process people's personal information.
  • Control:  Privacy by design means that organisations handling personal data need to think about data protection when designing systems, not just review privacy implications after a product or process is developed. If you process a lot of data or deal with sensitive information, in many cases you'll also need to conduct data protection impact assessments to meet the privacy by design principle.
  • Accountability: We are accountable for our privacy practices, which includes updating our existing compliance program to ensure that we are adequately documenting our GDPR review and compliance.
With our current measures and continual improvements, we believe we are well placed to provide appropriate security measures for your data and earn your trust. We use several systems to help support you and keep you informed about our product, our activities and our services.

Support Portal
When you submit a support question we collect your first name and last name (only when provided) and your email address so that we can correspond with you.
When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in Wizemail, the application we use to send our newsletters. When you submit a request for a new add-on we store your email address so that we can keep you updated about your request.
 
Google Analytics
We use Google Analytics to track visitors on this site. Google Analytics uses cookies to collect this data. In order to be compliant with the new regulation Google included a data processing amendment. The data we collect will be processed anonymously and “Data sharing” is disabled. We don’t use other Google services in combination with Google Analytics cookies.
 
Wizemail
We use Wizemail for our newsletter campaigns. Wizemail is leading email delivery platform and is GDPR compliant. They have a campaign builder that makes it easy to create email templates. In Wizemail we only store your email address and when provide your name.
 

Website

CNL Software, operates this web site. CNL Software regards the privacy and security of user information as a critical component of the service that we offer to our users. The following information explains our information gathering and dissemination practices.
Registration

You may be required to register in order to be granted access to certain services and/or products at this web site. At the time of registration, you may be prompted by one of our online forms to provide certain personal information to us, including your name, company name, and email address ("Registration Data").

Registration Data

We use Registration Data to send you information about our company and service and to keep you informed of enhancements and complementary products in which you might be interested. We also use Registration Data to tailor our web site to your particular needs. We use demographic and profile information to tailor your experience at our site, showing you the content that we think you might be interested in as well as displaying the content according to your preferences. You may choose to stop receiving future communications from us. Please see the Opt-Out and Discontinue Section below. We share Registration Data only with the CNL Software partner or affiliate who referred you to this web site. Please note that the privacy practices of our partners and affiliates are not covered by this Privacy Policy, and we are not responsible for the privacy practices or the content of such partners or affiliates. You should be careful to review any privacy policies of such partners or affiliates before registration at this web site.

CNL Software Cookies Explained

Cookies contain bits of data that websites such as ours place on your computer 's hard drive for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site and help websites operate more efficiently.

Our Use of Cookies

CNL Software uses cookies in a number of ways all with the aim of optimising our website and improving member experience. Cookies help us estimate our audience size, determine usage patterns and help us better target content and ads based on our users' interests. We also use cookies so you can:

  • automatically access your previously stored account information such as the download section
  • interact with other members any of the CNL Software partner portals
  • access any support content that you are entitled to

You have the option of not accepting the cookies we set. However, if you reject our cookies, you will not be able to take advantage of most of the features on our site including the ones mentioned above.

The Cookies We Set

Below you will find the cookies that we set when you visit www.cnlsoftware.com and their purpose. To help you better understand why we are setting them, we have used the categories and definitions set by the International Chamber of Commerce ("ICC"):

  • Strictly Necessary: cookies that enable the services that you have specifically asked or paid for;
  • Performance: cookies that collect information on how visitors use our site including the pages visited and most frequented as well as the sources of our traffic. They are used to help us improve how the site works;
  • Functionality: cookies that help us remember the choices you have made so we can provide you with a more personalised experience; and
  • Advertising: cookies used to deliver more relevant ads, and to make sure you don't see the same adverts over and over again.
Cookie Name  Purpose  Category 
 Cookie 1 This cookie remembers whether you have completed a download form to access our downloadable content, it lasts 365 days, this ensures you do not have to complete our form more than once a year, saving you time  Performance

The Cookies Set by our Partners and Other Data Processors

We have several partners who also set cookies on our pages. These partners include companies that help us better understand how to serve you, companies that serve our house ads, power the tools on our site, and companies that require cookies for their social applications to work. They include:

Partner  Purpose  Category 
 Salesforce.com Salesforce.com powers our CRM system records our download request form details into our CRM system.  Functionality
 Google We use Google reporting tools and these cookies are used to measure site traffic and usage patterns.  Performance
 Teamsupport.com If you register into our support desk, the teamsupport cookie authenticates the user and maintains that authentication as they go between the pages. It also stores their Organization ID (a number that ties back to your Customer database) and whether or not they have the "remember me" checkbox enabled on login.  Functionality

In addition to the cookies set directly by our partners, there are also cookies set by third parties to help deliver and monitor their ads. Please note we neither control nor have access to those cookies, and these advertisers' uses of cookies are subject to their own privacy policies and not that of CNL Software Ltd. If you follow these links from our site to theirs, you should be aware that these other sites have their own privacy and data processing practices. CNL Software Ltd has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies including its use of cookies, check that site.

Cookie Removal and More Information

If you would like more information on how to remove any or all of your cookies, or more information about cookies in general, please visit All About Cookies

Also, if you would like to remove the Google Analytics cookies, please go to Google Analytics Opt-out and Google Advertising Cookie Opt-out, respectively. You should be aware that this will affect your Google cookies on all sites, and not just ours.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as "traffic data" so that data (such as the Web pages you request) can be sent to you. CNL Software will not use your IP address to attempt to identify your personal information.

Referrers

A Referrer is the information passed along by a web browser that references the Web URL you linked from, and is automatically collected by our web server as "traffic data". We use traffic data to credit your referral to a partner or affiliate who referred you to our web site. This information may also be used by CNL Software to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.

System Information

System information we collect as part of "traffic data" includes time, the type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to a web site. This information is used by CNL Software in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

Sharing of Information

CNL Software feels strongly that your personally identifying data should only be seen by you, unless you authorise us to share it with others. Except as provided in this Privacy Policy, no data or information which personally identifies you will be shared with anyone. Some of your information may be shared on an aggregate basis only, as a part of a larger set of statistics, but that information will not be sufficient to permit the recipient to identify you. Notwithstanding the forgoing, CNL Software will only disclose personally identifiable data without your permission in the following limited circumstances: (i) if CNL Software is required to do so by law, or (ii) if CNL Software has the good faith belief that such action is necessary to conform to applicable laws or comply with legal process served on CNL Software, or (iii) to protect and defend the rights or property of CNL Software or another subscriber, or (iv) to enforce the Terms of Use.

Security

Information collected by CNL Software is stored in secure operating environments that are not available to the public. All of our employees and contractors are dedicated to maintaining and upholding your privacy and security and are aware of our privacy and security policies. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information within our systems, CNL Software cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Web Sites and Links

This web site contains links to other web sites, and our partners and affiliates may also have links on this web site and/or provide links to this web site. Please note that the privacy practices of those other web sites and of our partners and affiliates are not covered by this Privacy Policy, and we are not responsible for the privacy practices or the content of such web sites, partners, or affiliates. You should be careful to review any privacy policies of such web sites, partners, or affiliates.

Opt-Out and Discontinue

Subscribers may elect to opt-out and to discontinue receiving future communications from us through making the appropriate changes to your personal subscriber account at this web site. In addition, you may elect to avoid future communications from CNL Software by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. indicating your Username and E-mail address and requesting to opt-out and discontinue future communications. Notwithstanding the forgoing, even if you have opted-out, under urgent circumstances, we reserve the right to send you information about the service or your account, but we will not send you unsolicited communications regarding any general information regarding this web site or commercial offers or advertisements if you have opted out or discontinued such communications.

Contact Us

If you have any questions regarding this Privacy Policy, the practices of CNL Software, or your dealings with our web site, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Modification of Privacy Policy By CNL Software

CNL Software reserves the right to change or update this Privacy Policy at any time without notice. You can review the most current version at any time at this web site.

Last Update: May 4, 2018