How Are Customer Expectations Changing in The Physical Security Market?

How Are Customer Expectations Changing in The Physical Security Market?

SourceSecurity.com, May 2017: Meeting a customer’s expectations is a key component of success for any business, including the physical security market. However, understanding customers’ expectations is a big challenge, which is made even more difficult because those expectations are a moving target. We asked this week’s Expert Panel Roundtable: How are customer expectations changing in the physical security market? Their wide-ranging answers highlight elements from technology expectations to adaptability to change.

End users of physical security equipment have become far better educated about the products and systems protecting their organisation’s people and assets. Looking at other industries, they’ve seen the better performance, tighter integration and greater convenience IT-based products provide. Now they are demanding the same. This puts pressure on integrators and manufacturers to meet those demands.

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